Refund and Return Policy
Important: Replacement Only Policy
At Odisha Fabrics, we accept a “replacement only” policy. Replacement is possible only in case of a damaged product.
To initiate a return:
1. Timeframe: Return must be initiated within 24hr of delivery of the product.
2. Evidence: User must send unboxing video, with pointing where is damage, to contact@odishafabrics.com, and wait for approval to initiate return.
3. Shipping Back: Once return is approved, the saree with it’s original packaging, and original invoice, must returned to Odisha Fabrics. Please note that, saree must not be used, and all labels must be in it’s original place. Customer need to pack the saree properly, so that it don’t get stained during transit. and customer need to pay the return postal charges as well.
4. Inspection: Once the saree is received with Odisha Fabrics, our technical team will inspect the item. Should they satisfied that the product has manufacturing defect, and it is being un-used, our team will be in touch with you to send the replacement item.
5. Availability & Concurrent Sales
As the sale is dynamic and taking place concurrently at multiple domains; we might have sold the item by the time you successfully place an order. In this case, you have following options:
A. We will provide a replacement saree, with similar motif and colour.
B. We can raise a request with our weaver, to weave that exact saree in earliest possible date.
C. If you do not agree to any of above options, then amount you paid will be credited to the original mode of payment within one week of time.
For any further clarifications, please reach out to us at contact@odishafabrics.com